LEAD 4 Awesome Customer Service

As much as we would like to think that we have it all together in our business, there will come a time when a customer is not happy with the service that you give.  Believe it or not the best thing that can happen is that the customer calls you and complains.  This gives you…

Practice Active Listening

Stephen Covey was right when he said “most people don’t listen to understand, they listen to respond’.  In business that means you could be solving the wrong problem because you didn’t take the time to actually listen to what your customer said.  You may have heard the words that were coming out of their mouth…

The Lost 23 Minutes

Distractions are common especially during working hours. According to an article on LifeHacker.com, it takes 23 minutes to get back on task after you have been interrupted. (Click Here To Read The Article) If you are interrupted 3 times during a day, you will lose more than an hour of productivity. I don’t know about…

Tame the Blinking Light

You’re at work. You look at your cell phone. You see the blinking light. What do you do? Many of you stop whatever you are working on to check it out because it might be important. Technology has made communication a breeze because we are connected in multiple ways. But how much is our productivity…

What do you do?

What do you do? This is usually one of the questions asked during an initial conversation with someone. Most of us, myself included, tend to state our job description as the answer to this question. But if I just give you my job title have I really answered the question? Just giving you my title…

Upsell

If you go to most fast food chains and order a hamburger, what is the very next thing you will usually hear? If you said “would you like fries with that” you are absolutely right. In fact, most retailers require their sales force to offer an upsell item for every transaction .I will admit that…

Timing Is Everything

Have you ever heard the old saying timing is everything? Well it is, especially when you are creating social media posts, writing copy for advertising and launching new products or services. When you do something can be just as important as how well you do it A few days ago I shot some video of…

Cover the Cost

The other day I asked a client to make a purchase for me. She had way more expertise with the product than I did and I trusted her judgment. When it came time to make the payment, we had a small challenge synchronizing our busy schedules. I asked her if she could send me an…

A Step Back To Move Forward

This weekend I attended the Rebirth of Comedy Tour in Orlando, Florida. Although the tour is the vision of comedian Akintunde Warnock, the headliner for the event was David Mann. In fact, most of the people waiting to gain access to the venue were talking about how excited they were there to see David Mann…

Do You

 “Do You”.  That was my answer to a recent concern voiced by one of my clients.  The client was a little upset that their competitors had copied one of their ideas.  The competition then used the idea to try to expand their product line and attract more clients.  I told my client not to be too…