Customer Service

As much as we would like to think that we have it all together in our business, there will come a time when a customer is not happy with the service that you give.  Believe it or not the best thing that can happen is that the customer calls you and complains.  This gives you…

Stephen Covey was right when he said “most people don’t listen to understand, they listen to respond’.  In business that means you could be solving the wrong problem because you didn’t take the time to actually listen to what your customer said.  You may have heard the words that were coming out of their mouth…

Turn Prospects Into Customers   “How to grow your fan base and attract more followers!”  The internet abounds with articles and infographics with titles like this.  They promise to show you how to grow your mailing lists and increase the number of followers, tweets, and fans that you have on social media.  Growing your list is…